You ask for the review when the person has just told you it went well. Never before.
Create my free cardSending “leave us five stars” to the whole list is the fastest way to get an annoyed customer writing in public. And the happy one cannot remember what they liked.
A short survey appears on the customer’s card at the moment you choose: on joining, on earning a reward, or at X stamps. Score it high and we offer the Google review. Score it low and the comment stays with you.
The same person is never asked twice in half a year, however many surveys they answer.
You see how many times it was offered and how many actually went to Google. The gap between those two numbers is the only honest thing to measure here.
A bad week is stopped with one button, without unlinking your listing or losing the history.
We never ask for a review from someone who scored low, and we do not let you either. Routing unhappy feedback to a private inbox is fair; nudging the happy ones while hiding the rest would be something else.
No. We only put the link in front of someone who already said they were happy. What they write, and whether they write, is up to them.
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